Terms of service
Terms of Service
Overview
The terms "we", "us", and "our" refer to Lummero, a brand operated by WEONEBEST LIMITED, a company registered in England and Wales under company number 15514530, with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Lummero operates this online store and website, including all related information, content, features, tools, products, and services, in order to provide you — the customer — with a curated and enjoyable shopping experience (the "Services").
Our store is powered by Shopify Inc., which provides the e-commerce platform that allows us to offer our products and Services to you.
These Terms of Service (the "Terms"), together with our Privacy Policy and any other policies referenced herein, describe your rights and responsibilities when using our Services.
Please read these Terms carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms or our Privacy Policy, you should not access or use our Services.
Section 1 — Access and Account
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services — including browsing our online store or purchasing any products or services we offer — you may be asked to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.
You are solely responsible for maintaining the security of your account credentials and for all activity on your account. You may not transfer, sell, assign, or license your account to any other person.
Section 2 — Our Products
We make every effort to provide an accurate representation of our products in our online store. However, please note that colours or product appearance may differ from how they appear on your screen, depending on your device and its display settings.
We do not warrant that the appearance or quality of any product purchased by you will be exactly as depicted or rendered in our online store.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product offered to any person, geographic region, or jurisdiction, on a case-by-case basis.
Section 3 — Orders
When you place an order, you are making an offer to purchase. Lummero reserves the right to accept or decline your order for any reason, at its discretion. Your order is not accepted until Lummero confirms acceptance, and we must receive and process your payment before an order is accepted.
Please review your order carefully before submitting it, as we may be unable to accommodate cancellation requests once an order has been accepted. If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time of order.
Your purchases are subject to return or exchange solely in accordance with our Returns & Refunds Policy.
You represent and warrant that your purchases are for your own personal or household use, and not for commercial resale or export.
Section 4 — Prices and Billing
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed, as set out in your order confirmation email. Unless otherwise stated, posted prices do not include taxes, shipping, handling, customs, or import charges.
Prices shown in our online store may differ from prices offered in physical stores or in other online stores operated by third parties. From time to time, we may run promotions that affect pricing and are governed by their own terms and conditions; where there is a conflict between promotion terms and these Terms, the promotion terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made in our store, and to promptly update this information (including your email address and payment details) so that we can complete your transactions and contact you as needed.
You represent and warrant that: (i) any payment information you provide is true, correct, and complete; (ii) you are duly authorised to use the relevant payment method; (iii) charges incurred by you will be honoured by your card issuer or payment provider; and (iv) you will pay all charges incurred at the posted prices, including shipping, handling, and any applicable taxes.
Section 5 — Shipping and Delivery
All delivery times are estimates only and are not guaranteed. We are not liable for shipping or delivery delays caused by carriers, customs processing, or events outside our reasonable control.
Once we hand a product over to the carrier, risk of loss passes to you, although this does not affect your statutory rights as a consumer. For full details on delivery times and shipping costs, please see our Shipping Policy.
Section 6 — Intellectual Property
Our Services — including all trademarks, branding, text, images, graphics, product reviews, video, and audio, and their design, selection, and arrangement — are owned by Lummero, its affiliates, or licensors, and are protected by UK and international copyright, trademark, and other intellectual property laws.
These Terms permit you to use the Services for personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store, or transmit any material from the Services without our prior written consent. Except as expressly stated, nothing in these Terms grants you any licence or right under any patent, trademark, copyright, or other intellectual property belonging to Lummero, Shopify, or any third party. All rights not expressly granted are reserved by Lummero.
Lummero's name, logo, product and service names, designs, and slogans are trademarks of Lummero or its affiliates and may not be used without our prior written permission. Shopify's name, logo, and related marks are trademarks of Shopify. All other names, logos, and marks on the Services belong to their respective owners.
Section 7 — Optional Tools
We may give you access to third-party tools as part of the Services, over which we have no control and which we do not monitor. Such tools are provided "as is" and "as available", without any warranties or endorsement, and we have no liability arising from your use of them.
Your use of any optional third-party tools is entirely at your own risk, and you should review and understand the terms under which the relevant third party provides them.
We may, in the future, offer new features or tools as part of the Services. Any such new features will also be subject to these Terms.
Section 8 — Third-Party Links
Our Services may contain links to websites or content provided by third parties, including embedded third-party functionality. We do not examine or evaluate the content or accuracy of any third-party materials, and accessing them is entirely at your own risk.
We are not liable for any harm or loss related to your use of, or transactions with, any third-party website or service. Please review the policies of any third party carefully before engaging in a transaction with them. Any complaints or questions about third-party products or services should be directed to that third party.
Section 9 — Relationship with Shopify
Lummero is powered by Shopify, which provides the platform enabling us to offer the Services to you. However, any purchase you make through our store is made directly with Lummero. Shopify is not responsible for any aspect of the sale between you and Lummero, including any loss or damage resulting from purchased products. You release Shopify and its affiliates from any claims arising from your transactions with Lummero.
Section 10 — Privacy Policy
All personal information we collect through the Services is subject to our Privacy Policy. Certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read and understood these policies.
Because our Services are hosted on Shopify, Shopify collects and processes certain information about your use of the Services in order to provide and improve them. Information you submit may be shared with Shopify and other third parties, which may be located in countries other than your own, in order to provide the Services to you. Please refer to our Privacy Policy for more details on how we, Shopify, and our partners use your personal information.
Section 11 — Feedback
If you submit any ideas, suggestions, reviews, or other feedback ("Feedback"), you grant us a perpetual, worldwide, royalty-free licence to use, reproduce, modify, publish, and display such Feedback for any purpose, including commercial use.
You represent and warrant that: (i) you own or have the necessary rights to the Feedback you submit; (ii) you have disclosed any compensation received in connection with it; and (iii) it complies with these Terms. We are under no obligation to keep Feedback confidential, pay for it, or respond to it, and we may remove any Feedback we consider unlawful, offensive, or otherwise objectionable.
You agree that your Feedback will not infringe any third party's rights, contain unlawful, abusive, or obscene content, or include any malware. You must not use a false identity or otherwise mislead us when submitting Feedback, and you remain solely responsible for its accuracy.
Section 12 — Errors, Inaccuracies, and Omissions
Occasionally, the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct such errors and to update information or cancel orders affected by inaccurate information, at any time and without prior notice, including after an order has been submitted.
Section 13 — Prohibited Uses
You may use the Services for lawful purposes only. You must not use the Services to: act unlawfully or maliciously; breach any applicable law or regulation; infringe our intellectual property rights or those of others; harass, abuse, or defame any person; transmit false or misleading information; send spam or unsolicited promotional material; impersonate any person or entity; or engage in conduct that restricts others' use of the Services or that we determine may harm Lummero, Shopify, or other users.
You also agree not to: upload viruses or malicious code; reproduce, resell, or exploit any part of the Services without permission; collect or track others' personal information; engage in phishing, pharming, spidering, or scraping; or interfere with or attempt to circumvent the security of the Services. We reserve the right to suspend or terminate your account, without notice, if we determine that you have breached these Terms.
Section 14 — Termination
We may terminate this agreement, or your access to the Services, at our sole discretion and at any time without notice. You will remain liable for all amounts due up to and including the date of termination.
The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature should survive.
Section 15 — Disclaimer of Warranties
Information presented on the Services is made available for general informational purposes only. We do not warrant its accuracy, completeness, or usefulness, and any reliance on it is at your own risk.
Except as expressly stated by Lummero, the Services and all products offered through them are provided "as is" and "as available", without any warranties or conditions of any kind, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.
Nothing in this section affects your statutory rights as a consumer, which cannot be excluded or limited under applicable law.
Section 16 — Limitation of Liability
To the fullest extent permitted by law, Lummero, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, and licensors — as well as those of Shopify and its affiliates — shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including loss of profits, revenue, savings, or data, arising from your use of the Services or any product purchased through them, even if advised of the possibility of such damages.
Nothing in this section limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.
Section 17 — Indemnification
You agree to indemnify, defend, and hold harmless Lummero, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, and service providers from any losses, damages, liabilities, or claims, including reasonable legal fees, arising from: (1) your breach of these Terms; (2) your violation of any law or third-party right; or (3) your access to and use of the Services.
We will notify you of any claim subject to indemnification; a delay in doing so will not relieve you of your obligations unless it materially prejudices you. We may control the defence and settlement of such a claim at your expense, but will not settle in a way that requires non-monetary obligations from you without your consent. You agree to cooperate with the defence of any such claim.
Section 18 — Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remainder of these Terms will remain in full force and effect.
Section 19 — Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms, together with any policies or operating rules posted on this site, constitute the entire agreement between you and us regarding your use of the Services, and supersede any prior agreements or communications, whether oral or written, including earlier versions of these Terms.
Any ambiguity in the interpretation of these Terms shall not be construed against either party as the drafter.
Section 20 — Assignment
You may not transfer or assign these Terms, or any of your rights or obligations under them, without our prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations at any time, without notice to you.
Section 21 — Governing Law
These Terms, and any separate agreements under which we provide you with Services, are governed by and construed in accordance with the laws of England and Wales.
You and WEONEBEST LIMITED (Company No. 15514530), with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If you are a consumer resident in another country, you may also be entitled to bring proceedings in the courts of your country of residence under applicable consumer protection law.
Section 22 — Headings
The headings used in these Terms are included for convenience only and do not affect their interpretation.
Section 23 — Changes to These Terms
You can review the most current version of these Terms at any time on this page. We may update, change, or replace any part of these Terms by posting changes to our website, and it is your responsibility to check periodically for updates. We will notify you of any material changes where required by law, and such changes will take effect on the date specified. Continued use of the Services after changes are posted constitutes your acceptance of those changes.
Section 24 — Contact Information
Trade Name: Lummero;
Company name: WEONEBEST LIMITED;
Company Registration Number (UK): 15514530;
Registered Company Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM;
info@lummero.com | +44 7459 597909
Last updated: 3 July 2026