1. Order Processing Time
Orders are prepared and dispatched within 1–2 business days
(Monday–Friday) Cut off time 8:00 PM GMT London
Orders placed on weekends or UK public holidays will be processed on the next business day.
2. UK Delivery
- Courier Service: Royal Mail, EVRi, or DPD (selected automatically at checkout).
- Estimated Delivery: 3–7 business days after dispatch.
- Tracking: A tracking link will be sent by email once your order has shipped.
Please note: delivery times are estimates and may vary due to courier delays, weather, or seasonal demand.
3. International Delivery
We currently deliver to selected countries, including:
|
Country |
Estimated Delivery Time |
|
🇺🇸 United States |
7–12 business days |
|
🇨🇦 Canada |
7–12 business days |
|
🇦🇺 Australia |
5–13 business days |
All international parcels include tracking.
Buyers are responsible for any customs duties, import fees, or local taxes required by their country.
4. Shipping Fees
Free shipping for all countries.
5. Order Changes & Address Corrections
Please contact info@lummero.com if you need to update your shipping address or cancel your order.
Once the parcel has been dispatched, we cannot modify, reroute, or cancel the order.
If the parcel is returned to us due to an incorrect address or failure to collect, we can:
- Resend the parcel (additional postage may apply), or
- Issue a refund minus the original shipping fee.
6. Delivery Attempts & Safe Places
Couriers may deliver to a neighbour or a designated safe place (if available).
If you believe your parcel is missing, contact us within 7 days of the marked delivery date. we will open an investigation with the courier on your behalf.
7. Damaged, Missing, or Lost Parcels
If your parcel arrives damaged or defective, please contact us within 30 days of delivery with clear photos of the product and packaging.
We will provide a replacement or full refund at no extra cost.
If tracking shows “delivered” but you have not received your order:
- Check with neighbours or your local postal depot.
- If still unresolved, contact us we will liaise with the courier to resolve the issue.
8. Split Shipments
For faster fulfillment, your order may be shipped in multiple parcels.
Each shipment will have its own tracking number and dispatch email.
9. Taxes & VAT
All prices on lummero.com include VAT where applicable under UK and EU law.
International buyers are responsible for any import duties, taxes, or customs clearance fees in their country.
10. Contact
For any shipping or delivery inquiries, please reach out to:
Email: info@lummero.com
Phone: +44 7459597909
Address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Last updated: 19 October 2025
© 2025 LUMMERO — Not just light, atmosphere.