We offer a 30-day return policy for all customers in the UK, EU, USA, Canada, and Australia.
This means you have 30 days after receiving your order to request a return.
To be eligible, items must be:
- Unused and in the same condition as received
- In their original packaging with all tags and accessories
- Accompanied by proof of purchase (order confirmation or receipt)
Please note:
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Return shipping costs are covered by the customer unless the item is faulty, damaged, or incorrect.
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Original shipping fees are non-refundable if the product is not defective and the customer simply changes their mind.
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Please note that unauthorized returns will not be accepted or processed.
To initiate a return, contact us first at info@lummero.com before sending any item back.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us within 30 days of delivery with clear photos.
We will cover all return shipping costs and offer a replacement or full refund at no charge.
How to Return
- Contact info@lummero.com with your order number and reason for return.
- You will receive detailed return instructions and (if applicable) a prepaid label.
- Ship your item back within 30 days of receiving return approval using a tracked courier.
Refund Processing Time
Once your return is received and inspected, please allow up to 7 business days for processing.
your refund will be issued to your original payment method.
Banks or card issuers may take additional time to finalize the transaction.
If 15 business days have passed since your approval and you have not received your refund, please contact info@lummero.com.
Region-Specific Policies
UK & EU Customers
In accordance with the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period to cancel or return your order without providing a reason.
Return shipping is the responsibility of the customer unless the item is faulty.
US, Canada & Australia Customers
Returns are accepted within 30 days of delivery.
Customers are responsible for return shipping unless the item is defective or damaged.
We recommend using a tracked courier service.
If you are unsure whether your item is eligible for return, please contact us before returning it.
Exchanges
The fastest way to receive a replacement is to return your item and place a new order once your refund is approved.
International Orders
Import duties, customs fees, and local taxes are non-refundable.
Please clearly label your return parcel as “Returned Goods” to avoid customs delays or additional charges.
Undelivered / Unclaimed Packages
If a parcel is returned to us due to an incorrect address or failure to collect, we can:
- Re-ship the order (an additional shipping fee applies), or
Issue a refund minus the original shipping cost once the parcel is received back at our warehouse.