Last updated: July 2026
This Returns & Refunds Policy explains how to request a return, where to send the product and how refunds are processed.
30-Day Return Period
You may request a return within 30 days of receiving your order.
To qualify for a change-of-mind return, the product must be:
- unused;
- in its original condition;
- complete with all parts and accessories;
- returned in its original packaging where reasonably possible;
- accompanied by proof of purchase.
This 30-day policy does not affect any statutory consumer rights available under applicable law.
How to Request a Return
Before returning a product, please contact:
Email: info@lummero.com
Phone: +44 7459 597909
Please provide:
- Your full name.
- Your order number.
- The product you wish to return.
- The reason for the return.
- Photographs of the product and packaging if the item is damaged, defective or incorrect.
We will review your request and provide return instructions.
Please contact us before sending the parcel so that we can identify and process the return correctly.
Return Address
Approved returns should be sent to:
Lummero Returns
Volodymyr Pobereiko
39 Lyttelton Road
London
E10 5NQ
United Kingdom
Please include your order number inside the parcel.
The customer is responsible for ensuring that the parcel is correctly addressed and securely packaged.
Return Shipping Costs
For change-of-mind returns, the customer is responsible for the cost of return shipping.
We recommend using a tracked delivery service and keeping proof of postage until the refund has been completed.
If the product is damaged, defective, not as described or different from the product ordered, Lummero will provide appropriate return instructions and cover reasonable return shipping costs where applicable.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If the product is damaged, defective or incorrect, contact us as soon as possible and provide:
- your order number;
- a description of the problem;
- clear photographs of the product;
- photographs of the external packaging;
- photographs of the internal packaging.
Please keep the product and packaging until we have reviewed the request.
Depending on the circumstances, we may offer:
- a replacement;
- a repair where appropriate;
- a partial refund;
- a full refund.
Products that are faulty, not as described or unsuitable for their intended purpose remain covered by applicable consumer rights.
Refund Process
After receiving the returned product, we will inspect it and notify you by email.
Approved refunds will be issued to the original payment method within 14 days of receiving the returned product.
Your bank or payment provider may require additional time to display the refund in your account.
For change-of-mind returns, original delivery charges are not refundable unless required by applicable law.
Where required by law, the cost of standard outbound delivery will also be refunded. Additional charges for an upgraded or express delivery method may not be refundable.
Reduced Refunds
The customer may inspect the product in the same way they reasonably would in a physical store.
If the product has been used, damaged, altered or handled beyond what is reasonably necessary to inspect it, we may reduce the refund to reflect the loss in value, where permitted by law.
Exchanges
The simplest way to exchange a product is to contact us at info@lummero.com.
After the original return has been approved, we will explain whether:
- a replacement can be sent directly; or
- the original product must be returned and a new order placed.
Availability of replacement products cannot be guaranteed.
Order Cancellations
To request a cancellation before dispatch, contact:
We will try to cancel the order before it enters processing or is handed to the carrier.
We cannot guarantee cancellation after the order has been processed or dispatched. If the order has already been dispatched, it must be returned using the process described in this policy.
Items That Cannot Be Returned for Change of Mind
A change-of-mind return may be refused for:
- products returned after the 30-day return period;
- products that have been used, altered or damaged by the customer;
- products missing parts or accessories;
- products without sufficient proof of purchase;
- personalised or custom-made products.
These exclusions do not remove the customer’s rights where a product is faulty, damaged or not as described.
International Returns
Customers returning products from outside the United Kingdom are responsible for:
- return shipping costs for change-of-mind returns;
- completing any required customs documents;
- ensuring the parcel is marked as a returned product.
Lummero is not responsible for customs charges caused by incorrectly completed return documents.
Contact Information
Lummero
Operated by WEONEBEST LIMITED
Company Registration Number:
15514530
Email:
info@lummero.com
Phone:
+44 7459 597909
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM UK time