Tracked home delivery via Royal Mail / EVRi / DPD (selected automatically by route). Every order receives a tracking link by email.

We dispatch in 1–2 business days. Typical UK delivery is 3-7 business days after dispatch (tracked). Remote areas or peak seasons may add +1–2 days.

Yes, your tracking link arrives by email once your parcel ships. You can also use Track Your Order Page.

Currently we focus on a reliable tracked service (3-7 business days in the UK). If you have a deadline, contact us and we’ll advise the fastest option available.

We do to select countries. Rates and ETAs appear at checkout. Customs/duties (if any) are paid by the recipient.

Carriers may attempt redelivery, leave the parcel with a neighbour, or to a safe place (if selected). Parcels returned as undeliverable can be resent; additional postage may apply.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay. Options vary by region; available methods are shown at checkout.

Yes before dispatch. Email us ASAP with the subject “Order Change” and your order number. Once shipped, we can no longer reroute or cancel.

We can update it before the parcel leaves our warehouse. After dispatch, address changes aren’t possible.

Yes. Our store uses SSL encryption and Shopify’s PCI-DSS compliant checkout. We don’t store your full payment details on our servers.

You may return unused items in original packaging within 30 days of delivery.

Email info@lummero.com within 30 days of delivery with photos of the product and packaging. We’ll arrange a replacement or refund.

All LUMMERO lamps carry a 2-year warranty against manufacturing defects. It doesn’t cover misuse, water exposure, modified wiring, or bulbs.

Once your return is inspected and approved, refunds are processed within 3–7 business days to your original payment method.